Business Agility

Digital and Agile transformations often start in technology teams, but true change only happens when key functions (outside of technology) move in lockstep with technology. Business Agility aligns key business teams & processes with key technology teams & processes to accelerate the value stream flowing to the customer.

THE 4 PILLARS OF BUSINESS AGILITY

VISION, STRATEGY, & GOALS

CULTURE & MINDSET

OPERATIONS & PROCESS

CUSTOMER CENTRICITY

#1: VISION, STRATEGY & GOALS

Clear, Meaningful, and Personal

When vision, strategy, and goals are clear, meaningful, and personal, you can trust your people to make even better choices than you are able to make. Here's why:

  • They are closer to the work than you, so decisions that solve tactical problems and carry your perspective result in better outcomes.
  • Meaningful vision brings purpose to work. When employees believe in a purpose beyond themselves, it significantly improves their engagement.
  • When vision is personal to people, they buy into it and develop more creative solutions to problems.

We help you develop your vision and strategy then enroll your organization in a way that gets their buy-in and empowers them at the same time.

#2: CULTURE & MINDSET

Culture outperforms strategy

You can have the best strategy on the planet, but if culture fails to provide the environment for that strategy to grow, it will fail. In other words, culture and mindset is the gym you create for your people to work toward goals.

The healthier that gym environment, the more people can focus on doing things well. There are fewer distractions and they genuinely enjoy working for your organization, which means they'll produce more work in less time.

As a leader, you own responsibility for the culture above everyone else.

We facilitate the workshops that initiate culture improvements and then give you new tools to sustain and develop your culture.

#3: OPERATIONS & PROCESSES

Fast & High-Performing

Agile radically transformed the technology industry and your technology organization. Companies adopting these new processes are already achieving progress:

  • 71% faster responding to market conditions (McKinsey)
  • Twice as likely to achieve top-quartile performance amongst peers (Accenture)
  • 400% increase in the amount of work accomplished (at John Deere)

What if you could give those same kinds of advantages to your leadership team and the other functions in your company?

We train your organization in agile operations and processes then coach them to full adoption. Our proven approach adapts as your organization begins living the core values and principles of business agility.

#4: CUSTOMER CENTRICITY

Businesses exist to create customers

Peter Drucker famously said "the purpose of a business is to create a customer." It's a wonderful saying full of meaningful corollaries:

  • If part of your business doesn't make choices with the customer in mind, they likely produce expensive frustration in the business units that do focus on the customer.
  • When processes are designed to serve the organization, not the customer, you see stagnation and bureaucracy.
  • Innovation wanes when employees forget they work for the customer and instead focus on internal needs.

We weave your customer into every workshop, training, process, and culture change we introduce. We do this using example, illustrations, and the power of story to ensure your folks remember and apply what they learn.

Ready to learn more? Let's chat.

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